The Quality of Regional Asset Management Information System and
User Satisfaction
Kartika Rachma Sari
1
, Zainal Arifin
1
, Desi Indriasari
1
, Choiruddin
1
and Rita Martini
1
1
Department of Accounting, Sriwijaya State Polytechnic, Palembang, Indonesia
Keywords: Regional assets management information system, system quality, user satisfaction
Abstract: This study aims to analyze the effect of the quality of Regional Asset Management Information System on
user satisfaction in the government of South Sumatra Province. Regional Assets Management Information
System (RAMIS) is an application program that is used to carry out a computerized Local Asset
management process that aims to harmonize the application of local asset management policies in
accordance with applicable regulations. This research was carried out by distributing 30 questionnaires to
Local Asset administration officials, Asset administrators and assistants to the management of Regional
Device Organization in the South Sumatra Province. Data were analyzed using Multiple Regression
Analysis using SPSS. The results show that the User Satisfaction’s Variable can be explained by the
Variables of Reliability, Flexibility, Response Time and Ease of use variables by 27.6% while 72.4% is
explained by other factors not examined in this study.
1 INTRODUCTION
Based on Government Regulation Number 27 of
2014 concerning Management of State/Regional
Asset and the Minister of Home Affairs Regulation
No. 19 of 2016 concerning Technical Guidelines for
Regional Assets Management states that
management of a asset must be administrative more
orderly, accountable and transparent management.
The head of Regional Device Organization is
authorized and responsible for recording and
inventorying the Regional Asset under his control.
The recording of regional asset in a Regional Device
Organization is very important because these records
are used as objects of audit by the Supreme Audit
Agency in believing the presentation of financial
statements made by Regional Device Organization
and Local Government
The results of this asset administration can be
used in the framework of 1) the preparing of the
regional government balance sheet every year, 2)
planning the need for local asset procurement and
maintenance every year to be used as material for
preparing the budget plan, and 3) securing local
asset administration. With an orderly administration,
accurate numbers will be generated which will result
in the availability of adequate databases in preparing
the needs of planning and budgeting and will also
produce regional asset reports on the balance sheet
with precise and accurate numbers. These statements
is in line with the research conducted by Jolicoeur &
Barrett (2005), Bond, S & Dent (1998), Pekei &
Hadiwidjojo (2014); Krisindarto (2012); White
(2012).
In the decision making process, information is
very important to make it better. For this reason, an
integrated information system is needed to process
data and present the information of regional assets
quickly, accurately and accurately. The application
of accounting information systems for local
governments is regulated by Government Regulation
Number 56 of 2005.
Indonesia's National Government Internal
Auditor through the Regional Asset Application
Team in the Deputy for Supervision of Regional
Financial Management has developed a Regional
Assets Management Information System (RAMIS).
RAMIS application program is an application
program that is used to carry out a computerized
Local Asset management process that aims to
harmonize the application of local asset management
policies in accordance with applicable regulations.
RAMIS is expected be able to support the
118
Sari, K., Arifin, Z., Indriasari, D., Choiruddin, . and Martini, R.
The Quality of Regional Asset Management Information System and User Satisfaction.
DOI: 10.5220/0009153500002500
In Proceedings of the 2nd Forum in Research, Science, and Technology (FIRST 2018), pages 118-123
ISBN: 978-989-758-574-6; ISSN: 2461-0739
Copyright
c
 2022 by SCITEPRESS – Science and Technology Publications, Lda. All rights reserved

achievement of local government accountability.
The Provincial Government of South Sumatra is one
of the Regional Governments that has implemented
RAMIS Version 2.0.0.1 (build: 2012.05.30) for the
administration of regional property/local asset. To
get the quality information, a system is needed to
process data into valuable information which
requires fast, precise and accurate information that
results in increasingly competitive competition. The
quality of an information system is a very important
element, because if the information system used is
good and quality, then the user of information
system is satisfied. The information system should
be designed appropriately to meet the needs of users
so as to create user satisfaction. An information
system that is capable of producing information in a
timely, accurate and relevant manner and meets
other criteria and measures of information quality
will have an impact on the satisfaction of its users
(Martini, Sari, & Wardhani, 2015).
Generally, user satisfaction is a measure of
information system success. User satisfaction
reflects how far the user believes in an information
system provided to meet their information needs, or
user satisfaction illustrates how users perceive the
information system in real terms Guimaraes, et al.,
(2003). Although user satisfaction information
systems are not economical and cannot be directly
connected, user satisfaction can be measured and
compared over time.
In the context of providing quality and useful
information, maintaining government assets, the
availability of reliable, relevant and timely financial
reports that will be used as part of the financial
performance assessment and operational
performance of a government organization. The
implementation of Regional Assets Management
Information System is one of the determinants of
user satisfaction with the information system which
ultimately results in the loyalty of the users in the
use of the information system, so the researcher is
interested in analyzing the effect of regional assets
management information system quality on user
satisfaction in the government of South Sumatra
Province.
2 LITERATURE REVIEW
2.1 User Satisfaction
Satisfaction can be interpreted as something in a
person or group of people who have succeeded in
getting something they need and want (Sutardji and
Maulidyah, 2006).
Jogiyanto (2007), user satisfaction is the
response of user to the output of usage of
information systems. The rise of satisfaction causes
the system used to optimally utilized with direct
interaction between the user and computer.
The measurements of user’s Satisfaction that
used in this research uses research from Somers
et.al, (2005) reveals that "there are five dimensions
of user satisfaction measurement, are: the content,
accuracy, format, timeliness, and easy to use".
2.2 Quality
Gaspersz (2002) defines quality as the totality of the
characteristics of a product (goods and or services)
that support the ability to meet the specified needs.
Quality is often interpreted as anything that satisfies
customers or conforms to requirements or needs.
Service and service companies place more emphasis
on the quality of the process, because consumers are
usually directly involved in the process. Whereas
companies that produce products emphasize results,
because consumers are generally not directly
involved in the process.
2.3 Information System
McLeod (2001) stated that the system is a group of
elements that are integrated with the same intention
to achieve goals. In line with this argument O'Brien
(2005) stated that the system is a group of
components that are interconnected, working
together to achieve a common goal by receiving
input and producing output in a regular
transformation process.
Information systems is explained by O'Brien
(2005) as follows: "Information systems are any
combination of information from people, hardware,
software, computer networks, data communications
(network communication) and databases that
collect, change and disseminate information in a
form of organization. Whereas in the opinion of
Gordon B. Davis (1991) state that information
systems explain the process of inputting data to
output data. Information system is a system that
receives data input and instructions, processes the
data in accordance with the instructions and outputs
it.
An information system is formed by supporting
components as stated by McLeod (2009), among
others:1) Hardware Includes physical devices from a
PC (personal computer), as follows processor,
The Quality of Regional Asset Management Information System and User Satisfaction
119

RAM, hard drive, mainboard, input devices in the
form of mouse, keyboard etc, 2) Software, An
operating system that manages computer processes,
and functions as an interface that connects users. 3).
Communication and Network Tools and methods for
connecting data transmission between computers. 4).
Database, A set of tables containing data that are
interrelated with data storage. 5) Database Person
The person or party responsible for the development,
data processing and use of information systems.
RAMIS is an application program that is used to
carry out a computerized Local Asset management
process that aims to harmonize the application of
local asset management policies in accordance with
applicable regulations. RAMIS is expected be able
to support the achievement of local government
accountability.
2.4 Quality of Information System
System quality means the quality of a combination
of hardware and software in an information system.
The focus is on the performance of the system,
which refers to how well the hardware capabilities,
software, policies, procedures of the information
system can provide information on user needs.
According to Swanson (1974) in Jogiyanto (2007:
12) states to measure the quality of the system, the
measurements used are the reliability of the
computer system, online response time and the ease
of using the terminal.
In this study, we used 4 of the 8 indicators which
is used by Hamilton and Chervany (1981). The
indicators of the quality of Regional Assets
Management Information System (RAMIS) in this
study as follows 1) Ease of Use, An information
system can be said to be quality if the system is
designed to meet user satisfaction through the ease
of using the information system which ultimately
has an influence on individual users in carrying out
their work; 2) Flexibility, The flexibility of an
information system shows that the applied
information system has good quality. The intended
flexibility is the ability of the information system to
make changes in relation to meeting user needs.
Users will feel more satisfied using an information
system if the system is flexible in meeting user
needs; 3) Response Time, Access speed is one
indicator of the quality of information systems. If
access to information systems has optimal speed,
then it is worth mentioning that the information
systems implemented have good quality. Access
speed will increase user satisfaction in using
information systems to facilitate individual work
processes; 4) Reliability (System Reliability), A
qualified information system is a reliable
information system. If the system is reliable, the
information system is suitable for use. The reliability
of this information system is the resilience of
information systems from damage and errors. The
reliability of information systems can be seen from
the information system that serves the needs of users
without any problems that can interfere with the
convenience of users in using information systems;
3 RESEARCH METHODOLOGY
This research tried to analyze the influence of the
Quality of RAMIS on User Satisfaction at Regional
Device Organization in the Government of South
Sumatra Province. This evaluation was carried out
based on the user’s satisfaction criterion expressed
in De Lone and McLean’s model. To do so, 10
Government Units of the Government of South
Sumatra Province. were involved. The study period
was from September to November in 2017. Research
population included Asset administration official,
Asset’s administrator and Assistant in charge of the
Asset in Regional Device Organization in the South
Sumatra Province.
To collect data, 30 questionnaires have been
distributed to Asset administration official, Asset’s
administrator and Assistant in charge of the Asset in
Regional Device Organization in the South Sumatra
Province, but only 25 questionnaires were accepted.
5 questionnaires were not accepted, because the
surveys were incomplete, therefore were considered
unusable for this research.
The study data were collected using a self-
designed questionnaire developed based on the
users’ satisfaction criterion following DeLone and
McLean’s model. The collected data were put into
the SPSS software 20 version.
To analyze the data gathered by the measuring
instruments and transform the qualitative responses
into the quantitative ones, the item-weighing method
was used. Evaluating the respondents’ views was
done using 5–point Likert scale. Finally, the mean
scores gained for the criteria in question were
calculated using Multiple regression analysis. The
use of this analysis aims to see the effect of
reliability, ease of use, and flexibility, on user
satisfaction. The equation model is as follows:
Y = a + b1X1 + b2X2 + b3X3 + b4X4 + e
Y = User satisfaction
a = Constants
FIRST 2018 - 2nd Forum in Research, Science, and Technology (FIRST) – International Conference
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X1 = Ease of use
X2 = Flexibility
X3 = Response Time
X4 = Reliability
e = error
4 RESULT AND DISCUSSION
The results of data processing by using SPSS v.20
software can be made multiple linear regression
models with the following equation:
Y = 5570 + 0,190 X1 + 0,258 X2 + 0,32 X3 +
0,291 X4 + e
Y = user satisfaction
a = Constants
X1 = Ease of use
X2 = Flexibility
X3 = Response Time
X4 = Reliability
e = error
This research Analysis tested four hypothesis
which are, namely:
H1 : Ease of use has a positive effect on user
satisfaction at Regional Device Organization
in the South Sumatra Province.
H2 : Flexibility has a positive effect on user
satisfaction at Regional Device Organization
in the South Sumatra Province
H3 : Response Time has a positive effect on user
satisfaction at Regional Device Organization
in the South Sumatra Province
H4 : Reliability has a positive effect on user
satisfaction at Regional Device Organization
in the South Sumatra Province
The test results of the ease of use variable has an
effect on user satisfaction can be proved, because it
has a significance level less than 0.05 that is equal to
0.045. Thus the ease of use influences the internal
user satisfaction of the RAMIS Application
information system. Filling in the Inventory Card for
Goods A, B, C, D and F and Making a Report on the
User's Goods must be carried out continuously and
the respondent can use the Asset Information System
application. If all this time reporting must be made
manually, and now using the RAMIS application it
becomes easier, so that for the administrators of
goods, the RAMIS application provides convenience
for them in administering the management of
regional property. Thus the Asset Information
System application will influence the attitude of
respondents to their satisfaction.
Testing of the second hypothesis which states
that flexibility influences user satisfaction has been
proven. This is indicated by a significance value of
0.038 less than 0.05. The results of this study are
consistent with several previous studies (Yuadi,
2008; DeLone and McLean, 2003; Molla and Licker,
2001). Thus RAMIS application information system
is a facility that is able to attract and delight users in
managing Regional Assets and can provide data
quickly to users
The results of testing the third hypothesis which
states that Response Time has an influence on user
satisfaction is also proven. This is indicated by a
significance value of 0.049 below 0.005. The results
of the study are also consistent with previous studies
(DeLone and McLean, 2003; Olsina, 2008) which
states that functionality as a variable is considered to
affect user satisfaction. Thus the results of the study
indicate that the information system response time
provided by the Regional Assets Management
Information System (RAMIS) has been able to serve
users to meet their needs.
The results of testing the last hypothesis which
states that the effect of the reliability variable on
user satisfaction has been proven is evident from the
significance value of 0.35 below 0.05. Thus the
reliability of information systems affects user
satisfaction. The results of this study are consistent
with previous studies (Molla and Licker, 2001;
DeLone & McLean, 2003). This shows that the
information system provided by the RAMIS
application can provide reliable and accurate
information, which is free from errors or
irregularities. In addition, users feel that the
information system provided by the Regional Assets
Management Information System (RAMIS) can be
used at any time to meet their needs.
The correlation coefficient between variables X1,
X2, X3 and X4 is on table 1.
Table 1: Summary model
Model R R
Square
Adjuste
d R
Square
Std. Error of
the Estimate
1 ,525
(a)
,276 ,144 ,23929
Based on table 1, the correlation coefficient
between variables X1, X2, X3 and X4 to Y is 0.525.
This means that the degree of relationship strength is
The Quality of Regional Asset Management Information System and User Satisfaction
121

quite high. While the determination coefficient is
obtained by R square value of 0.276 or 27.6%. This
means that in this case User satisfaction can be
explained by the variables X1, X2, X3 and X4. The
remaining 0.724 or 72.4% is explained by other
factors not examined in this study.
The results of this study are expected to help
Indonesia's National Government Internal Auditor,
especially the Regional Asset Application
Development Team, can improve the development
of the system for the convenience of users in
applying the system. The better quality of Regional
Assets Management Information System (RAMIS)
will impact on system effectiveness in managing
assets and making decisions about assets.
5 CONCLUSION
The purpose of this study is to explore the influence
of the Quality of regional assets management
information system (RAMIS) on user satisfaction in
the government of South Sumatra Province. The
quality of RAMIS is reliability, flexibility, response
time and ease of us.
Based on the results of these studies, it can be
concluded as follows: 1) Reliability, flexibility,
response time and ease of use has positive effect on
user satisfaction in the government of South Sumatra
Province means that reliability, flexibility, response
time and ease of use has a strong influence on the
optimization of User Satisfaction in the Government
of South Sumatra Province. meaning that the role of
Reliability, flexibility, Response Time and Ease of
use needed to assist the User Satisfaction to be
carried out optimally.
Variables Reliability, flexibility, Response Time
and Ease of use is able to explain variable User
Satisfaction equal to 27.6% while 27.6% is
explained by other variable.
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