Discontinued Products - An Empirical Study of Service Parts Management

Luís Miguel D. F. Ferreira, Amílcar Arantes, Cristóvão Silva

Abstract

The procurement and inventory management of service parts for discontinued products has often been overlooked by companies, resulting in several problems such as stock outs, rush orders or obsolete stocks. Accordingly, the main aim of this work is to develop a methodology to deal with these issues following product discontinuation. To this end, an empirical study – based on action research principles – was carried out in a producer of household appliances, which is bound by law to provide service parts for its products for a period of 15 years after they have been discontinued. The work was developed in three stages: characterization of the company situation; definition of a procedure to eliminate obsolete stocks; and definition of a procedure to manage active service parts. The resulting methodology and respective procedures are presented and the results obtained with the implementation are discussed.

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Paper Citation


in Harvard Style

Miguel D. F. Ferreira L., Arantes A. and Silva C. (2017). Discontinued Products - An Empirical Study of Service Parts Management . In Proceedings of the 6th International Conference on Operations Research and Enterprise Systems - Volume 1: ICORES, ISBN 978-989-758-218-9, pages 66-74. DOI: 10.5220/0006185800660074


in Bibtex Style

@conference{icores17,
author={Luís Miguel D. F. Ferreira and Amílcar Arantes and Cristóvão Silva},
title={Discontinued Products - An Empirical Study of Service Parts Management},
booktitle={Proceedings of the 6th International Conference on Operations Research and Enterprise Systems - Volume 1: ICORES,},
year={2017},
pages={66-74},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006185800660074},
isbn={978-989-758-218-9},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 6th International Conference on Operations Research and Enterprise Systems - Volume 1: ICORES,
TI - Discontinued Products - An Empirical Study of Service Parts Management
SN - 978-989-758-218-9
AU - Miguel D. F. Ferreira L.
AU - Arantes A.
AU - Silva C.
PY - 2017
SP - 66
EP - 74
DO - 10.5220/0006185800660074