Comparing Electronic Health Record Usability of Primary Care Physicians by Clinical Year

Martina A. Clarke, Jeffery L. Belden, Min Soon Kim


Objectives: To examine usability gaps among primary care resident physicians by clinical year: year 1 (Y1), year 2 (Y2), and year 3 (Y3) when using electronic health record (EHR). Methods: Twenty-nine usability tests with video analysis were conducted involving triangular method approach. Performance metrics of percent task success rate, time on task, and mouse activities were compared along with subtask analysis among the three physician groups. Results: Our findings showed comparable results for physicians of all three years in mean performance measures, specifically task success rate (Y1: 95%, Y2: 98%, Y3: 95%). However, varying usability issues were identified among physicians from all three clinical years. Twenty-nine common usability issues across five themes emerged during sub task analysis: inconsistencies, user interface issues, structured data issues, ambiguous terminologies, and workarounds. Discussion and Conclusion: This study identified varying usability issues for users of the EHR with different experience level, which may be used to potentially increase physicians’ performance when using an EHR. While three physician groups showed comparable performance metrics, these groups encountered numerous usability issues that should be addressed for effective EHR training and patient care.


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Paper Citation

in Harvard Style

Clarke M., Belden J. and Kim M. (2016). Comparing Electronic Health Record Usability of Primary Care Physicians by Clinical Year . In Proceedings of the 9th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: HEALTHINF, (BIOSTEC 2016) ISBN 978-989-758-170-0, pages 68-75. DOI: 10.5220/0005692900680075

in Bibtex Style

author={Martina A. Clarke and Jeffery L. Belden and Min Soon Kim},
title={Comparing Electronic Health Record Usability of Primary Care Physicians by Clinical Year},
booktitle={Proceedings of the 9th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: HEALTHINF, (BIOSTEC 2016)},

in EndNote Style

JO - Proceedings of the 9th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: HEALTHINF, (BIOSTEC 2016)
TI - Comparing Electronic Health Record Usability of Primary Care Physicians by Clinical Year
SN - 978-989-758-170-0
AU - Clarke M.
AU - Belden J.
AU - Kim M.
PY - 2016
SP - 68
EP - 75
DO - 10.5220/0005692900680075