Emerging Trends in Local Governments Web Strategies - Citizen Web Empowerment Assessment in Italy

Elena Bellio, Luca Buccoliero

2013

Abstract

.

References

  1. Ala-Mutka, K., D. Broster, et al. (2009). The Impact of Social Computing on the EU Information Society and Economy. Seville (Spain), European Commission Joint Research Centre Institute for Prospective Technological Studies.
  2. Aladwani, A. and P. Palvia (2002). "Developing and validating an instrument for measuring userperceived Web quality." Information & Management(39): 467- 476.
  3. Assar, S. and I. Boughzala (2013). E-Government Evolution Priorities from a Web 2.0 Perspective: An Exploratory Field Study. 46th Hawaii International Conference on System Sciences (HICSS), 2013, Maui.
  4. Baumgarten, J. and M. Chui (2009). "E-government 2.0." McKinsey Quarterly 4.
  5. Bedell, S., A. Agrawal, et al. ( 2004). "A systematic critique of diabetes on the World Wide Web for patients and their physicians." International Journal of Medical Informatics(73): 687- 694.
  6. Bellio, E. and L. Buccoliero (2013). Citizen Web Empowerment across Italian Cities: a benchmarking approach. Citizen E-Participation in Urban Governance Crowdsourcing and Collaborative Creativity. C. Nunes Silva, IGI Global.
  7. Berce, J., A. Bianchi, et al. (2006). Towards the eGovernment Vision for the EU in 2010: Research Policy Challenges. Seville (Spain), European Commission Joint Research Centre Institute for Prospective Technological Studies.
  8. Bilsel, R. U., G. Büyüközkan, et al. (2006). "A Fuzzy Preference-Ranking Model for a Quality Evaluation of Hospital Web Sites." International Journal of Intelligent Systems 21: 1181-1197.
  9. Buccoliero, L. and E. Bellio (2010). "Citizens Web Empowerment in European Municipalities." Journal of E-Governance 33(4): 11.
  10. Buccoliero, L., E. Bellio, et al. (2010). Patient web empowerment index (PWEI): a tool for the assessment of healthcare providers'web strategies. A first benchmark of Italian NHS Hospitals. MEDINFO 2010 Proceedings of the 13th World Congress on Medical Informatics. C. Safran, S. Reti and H. Marin. Amsterdam, IOS PRESS: 38-42.
  11. Budin, H. (2005). Democratic Education and SelfPublishing. Social Studies and the Press: Keeping the Beast at Bay? . M. Crocco, Information Age Publishing.
  12. Chao, H. (2002). "Assessing the quality of academic libraries on the Web: The development and testing of criteria." Library & Information Science Research(24): 169-194.
  13. Chung, T. and R. Law (2003). "Developing a performance indicator for hotel websites." International Journal of Hospitality Management(22): 119-125.
  14. Cox, J. and B. Dale (2002). "Key quality factors in Web site design and use: An examination." International Journal of Quality & Reliability Management(19): 862-888.
  15. DiMaio, A., G. Kreizman, et al. (2005). Government in 2020: Taking the Long View, Gartner Inc.
  16. Dutton, W. and M. Peltu (2007). Reconfiguring Government-Public Engagements: Enhancing the Communicative Power of Citizens. Oxford, Oxford Internet Institute.
  17. Fountain, J. E., Ed. (2001). Building the Virtual State: Information Technology and Institutional Change. Washington, DC, Brookings Institution Press.
  18. Hayes, A. F. and K. Krippendorff (2007). "Answering the call for a standard reliability measure for coding data." Communication Methods and Measures 1: 77-89.
  19. Jeong, M., H. Oh, et al. (2003). "Conceptualizing Web site quality and its consequences in the lodging industry." International Journal of Hospitality Management(22): 161-175.
  20. Kaylor, C., R. Deshazo, et al. (2001). "Gauging egovernment: a report on implementing services among American cities." Government Information Quarterly(18): 293-307.
  21. Kim, S.-E., T. Shaw, et al. (2003). "Web site design benchmarking within industry groups." Internet Research(13): 17-26.
  22. Kim, S. and L. Stoel (2004). "Dimensional hierarchy of retail Website quality." Information & Management(41): 619- 633.
  23. King, S. and S. Cotterill (2007). "Transformational Government? The role of information technology in delivering citizen-centric local public services " Local Government Studies 33(3): 21.
  24. Kuo, Y.-F. (2004). "Integrating Kano's model intoWebcommunity service quality." Total Quality Management(15): 925-939.
  25. Nam, T. (2011). New Ends, New Means, but Old Attitudes: Citizens' Views on Open Government and Government 2.0. 44th HICSS conference 2011.
  26. Niehaves, B. (2009). Open Innovation and Public Sector Business Process Management - A Multi-Method Study. Americas Conf. on IS (AMCIS).
  27. Novljan, S. and Z. Maja (2004). "Web pages of Slovenian public libraries: Evaluation and guidelines." Journal of Documentation(60): 62-76.
  28. Reilly, T. (2007). "What is Web 2.0: Design Patterns and Business Models for the Next Generation of Software." International Journal of Digital Economics 65(1): 20.
  29. Osimo, D. (2008). Web2.0 in Government: Why and How? Seville, European Commission Joint Research Centre Institute for Prospective Technological Studies.
  30. Pachler, N. and C. Daly (2009). "Narrative and learning with Web 2.0 technologies:Towards a research agenda." Journal of Computer Assisted Learning 25(1): 12.
  31. Parasuraman, A., V. Zeithaml, et al. (1988). "SERVQUAL: A multi-item scale for measuring consumer perceptions of service quality." Journal of Retailing(64): 2- 40.
  32. Richards, R. (2010). "Digital Citizenship and Web 2.0 Tools." MERLOT Journal of Online Learning and Teaching 6(2): 7.
  33. Scholl, H. J. and L. F. Luna-Reyes ( 2011). Uncovering Dynamics of Open Government, Transparency, Participation, and Collaboration. 44th HICSS conference, 2011.
  34. Smith, A. (2001). "Applying evaluation criteria to New Zealand government websites." International Journal of Information Management 21: 137-149.
  35. Van Iwaarden, J., T. Van der Wiele, et al. (2004). "Perceptions about the quality of Web sites:Asurvey amongst students at Northeastern University and Erasmus University." Information & Management(41): 947-959.
  36. Van Iwaarden, J. and T. Van derWiele (2002) "A study on the applicability of SERVQUAL dimensions for Web
Download


Paper Citation


in Harvard Style

Bellio E. and Buccoliero L. (2013). Emerging Trends in Local Governments Web Strategies - Citizen Web Empowerment Assessment in Italy . In Proceedings of the 4th International Conference on Data Communication Networking, 10th International Conference on e-Business and 4th International Conference on Optical Communication Systems - Volume 1: ICE-B, (ICETE 2013) ISBN 978-989-8565-72-3, pages 256-263. DOI: 10.5220/0004528902560263


in Bibtex Style

@conference{ice-b13,
author={Elena Bellio and Luca Buccoliero},
title={Emerging Trends in Local Governments Web Strategies - Citizen Web Empowerment Assessment in Italy},
booktitle={Proceedings of the 4th International Conference on Data Communication Networking, 10th International Conference on e-Business and 4th International Conference on Optical Communication Systems - Volume 1: ICE-B, (ICETE 2013)},
year={2013},
pages={256-263},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004528902560263},
isbn={978-989-8565-72-3},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 4th International Conference on Data Communication Networking, 10th International Conference on e-Business and 4th International Conference on Optical Communication Systems - Volume 1: ICE-B, (ICETE 2013)
TI - Emerging Trends in Local Governments Web Strategies - Citizen Web Empowerment Assessment in Italy
SN - 978-989-8565-72-3
AU - Bellio E.
AU - Buccoliero L.
PY - 2013
SP - 256
EP - 263
DO - 10.5220/0004528902560263