EXPERIMENTAL BASED TOOL CALIBRATION USED FOR ASSESSING THE QUALITY OF E-COMMERCE SYSTEMS

Antonia Stefani, Dimitris Stavrinoudis, Michalis Xenos

2004

Abstract

This paper presents a method used to evaluate the quality of e-commerce systems. The presented method uses a Belief Network in order to model the factors and criteria affecting the quality of e-commerce systems. This model can be applied not only for assessing the quality of e-commerce systems, but also for ensuring quality design before development. It also offers numerical results for the overall quality of an e-commerce system, as well as for its intermediate factors and lower-lever criteria. This paper presents the experimental results and the data analysis that aided towards the calibration of the model, i.e. assessing an e-commerce system and its individual characteristics based on the numerical results derived from the model.

References

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Paper Citation


in Harvard Style

Stefani A., Stavrinoudis D. and Xenos M. (2004). EXPERIMENTAL BASED TOOL CALIBRATION USED FOR ASSESSING THE QUALITY OF E-COMMERCE SYSTEMS . In Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: ICETE, ISBN 972-8865-15-5, pages 26-32. DOI: 10.5220/0001393000260032


in Bibtex Style

@conference{icete04,
author={Antonia Stefani and Dimitris Stavrinoudis and Michalis Xenos},
title={EXPERIMENTAL BASED TOOL CALIBRATION USED FOR ASSESSING THE QUALITY OF E-COMMERCE SYSTEMS},
booktitle={Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: ICETE,},
year={2004},
pages={26-32},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001393000260032},
isbn={972-8865-15-5},
}


in EndNote Style

TY - CONF
JO - Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: ICETE,
TI - EXPERIMENTAL BASED TOOL CALIBRATION USED FOR ASSESSING THE QUALITY OF E-COMMERCE SYSTEMS
SN - 972-8865-15-5
AU - Stefani A.
AU - Stavrinoudis D.
AU - Xenos M.
PY - 2004
SP - 26
EP - 32
DO - 10.5220/0001393000260032