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Authors: Gianmario Motta 1 ; Giovanni Pignatelli 1 and Paolo Roveri 2

Affiliations: 1 University of Pavia, Italy ; 2 Business Integration Partners, Italy

Keyword(s): Document Management System, Systems Analysis, User involvement.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Best Practices & Communities of Practice ; Communities of Practice ; Computer-Supported Education ; Content Management & Digital Rights Management ; Intellectual Capital ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Learning/Teaching Methodologies and Assessment ; Metadata and Structured Documents ; Society, e-Business and e-Government ; Symbolic Systems ; Web Information Systems and Technologies

Abstract: We present a case study that exemplifies an extension of AWARE, a goal oriented requirement elicitation technique, for a collaborative document management system. The case concerns a multinational fast growing Management Consulting company. The system serves both marketing activities and actual work of the variegated consultant community. The system is loaded at “Zero-cost” by the consultants who, through an editorial model, share the knowledge coming from the document base. The key points of the extension are a stakeholder orientation that allows to create as many document management environments as the professional communities, the use of a goal oriented approach that has actually encouraged active participation of future users, the ever present care in maximizing the value received by each professional community and minimizing the effort required to use the system. The research is still in progress but the first phase of the project has been successful, and the consulting company not only is implementing the system but decided to adopt the methodology for themselves and their customers. (More)

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Paper citation in several formats:
Motta, G.; Pignatelli, G. and Roveri, P. (2009). USER GOAL-ORIENTED REQUIREMENTS ELICITATION TO IMPROVE ACCEPTANCE AND USE - A Case Study on Document Management. In Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2009) - KMIS; ISBN 978-989-674-013-9; ISSN 2184-3228, SciTePress, pages 153-160. DOI: 10.5220/0002293901530160

@conference{kmis09,
author={Gianmario Motta. and Giovanni Pignatelli. and Paolo Roveri.},
title={USER GOAL-ORIENTED REQUIREMENTS ELICITATION TO IMPROVE ACCEPTANCE AND USE - A Case Study on Document Management},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2009) - KMIS},
year={2009},
pages={153-160},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002293901530160},
isbn={978-989-674-013-9},
issn={2184-3228},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2009) - KMIS
TI - USER GOAL-ORIENTED REQUIREMENTS ELICITATION TO IMPROVE ACCEPTANCE AND USE - A Case Study on Document Management
SN - 978-989-674-013-9
IS - 2184-3228
AU - Motta, G.
AU - Pignatelli, G.
AU - Roveri, P.
PY - 2009
SP - 153
EP - 160
DO - 10.5220/0002293901530160
PB - SciTePress