Authors:
Kaoru Eto
1
;
Minoru Mukuda
1
;
Yasuo Kabasawa
1
and
Tatsunori Matsui
2
Affiliations:
1
Nippon Institute of Technology, Japan
;
2
Waseda University, Japan
Keyword(s):
Know-how information, Method externalization, Care planning processes, Tacit knowledge, Awareness of novices.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Communication, Collaboration and Information Sharing
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Learning Organization & Organizational Learning
;
Symbolic Systems
;
Tools and Technology for Knowledge Management
Abstract:
The know-how information to perceive care needs based on assessment results is crucial to improve the quality of care service. We developed a know-how information sharing system for care planning processes. We propose a method that externalizes and shares know-how information by visualizing and observing care plans drawn by experts in various forms that allow beginners to notice the differences between the plans of novices and experts. Sharing know-how information is possible by recording, accumulating, and referring to what has been observed when comparing documents. This system two-dimensionally maps and visualizes each document based on the differences among documents perceived by the assessment results. Externalizing and sharing know-how information are supported by visualization. Trial results in a care facility confirmed that our system effectively externalized and shared know-how information. Improvement in individual capabilities, organization growth, and the possibility of r
ejuvenation were confirmed by using our system.
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