Author:
Michael E. Milakovich
Affiliation:
University of Miami, United States
Keyword(s):
Digital Governance, Collaborative Model, Information Communication Technologies (ICTs), Paradigm Shift, Benchmarks, Performance Management, E-Governance, Social Networking, Voting Advice Applications (VAAs), Open Government, Connected, Citizen Participation, Co-Production of Services.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Artificial Intelligence
;
Best Practices & Communities of Practice
;
Communication, Collaboration and Information Sharing
;
Communities of Practice
;
Computer-Supported Education
;
e-Business
;
Education/Learning
;
e-Learning
;
Enterprise Information Systems
;
Government
;
Human-Computer Interaction
;
Innovation Facilitation
;
KM Strategies and Implementations
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Learning Organization & Organizational Learning
;
Learning/Teaching Methodologies and Assessment
;
Society, e-Business and e-Government
;
Symbolic Systems
;
Web Information Systems and Technologies
Abstract:
This paper explores changes in traditional political linkages and argues for greater use of a collaborative model (Figure 2) for achieving citizen access with information communication technologies (ICTs). There is substantial evidence that a ‘paradigm’ shift from bureaucracy-driven electronic to collaborative digital governance is taking place. Common factors which encourage or limit adoption of ICTs by governmental agencies include public administrators’ distrust of non-professionals, government officials’ fear of loss of control, lack of sufficient funding. Prospects for the future expansion of digital governance to deliver higher quality less costly government services in the current strict fiscal environment are assessed. The paper highlights case studies of emerging applications in selected cities and states where advanced ICT applications are being used to achieve operating efficiencies, program effectiveness, and productivity. Examples are given which can serve as ‘benchmarks
’ for collaborative reforms. Digital governance strategies can promote both the politics and performance management potential for technological collaboration well as improve access to and satisfaction with government services. Emerging collaborative relationships among governments and public as well as private agencies not only result in a more efficient service delivery, but also lead to more accountable and interoperable administrative structure.
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