Mobile Data Service Adoption and Use from a Service Supply Perspective - An Empirical Investigation

Krassie Petrova; Stephen G. MacDonell; David T. Parry

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Paper

Mobile Data Service Adoption and Use from a Service Supply Perspective - An Empirical Investigation

Topics: Business Models; Information Quality; M-Business Models; Quality-Of-Service

In Proceedings of the 13th International Joint Conference on e-Business and Telecommunications - Volume 0ICETE, 86-97, 2016 , Lisbon, Portugal

Authors: Krassie Petrova ¹ ; Stephen G. MacDonell ¹ and David T. Parry ²

Affiliations: ¹ Auckland University of Technology, New Zealand ; ² Auckland Universirty of Technology, New Zealand

Keyword(s): Mobile Services, Mobile Applications, Service Supply, Stakeholder Views, Thematic Analysis.

Related Ontology Subjects/Areas/Topics: Business Models ; Data Communication Networking ; Data Engineering ; Data Management and Quality ; e-Business ; Enterprise Engineering ; Enterprise Information Systems ; Information Quality ; Quality-Of-Service ; Telecommunications

Abstract: The paper presents the findings of an empirical study of the views of a selection of mobile data service (MDS) supply chain participants about anticipated MDS customer requirements and expectations, and about the MDS environment. Applying an inductive thematic analysis approach, the study data are first represented as a thematic map; the thematic map is then used to formulate propositions that contribute an MDS supplier perspective to models investigating MDS customer adoption and use.

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Paper citation in several formats:

Petrova, K.; MacDonell, S. and Parry, D. (2016). Mobile Data Service Adoption and Use from a Service Supply Perspective - An Empirical Investigation. In Proceedings of the 13th International Joint Conference on e-Business and Telecommunications (ICETE 2016) - ICE-B; ISBN 978-989-758-196-0; ISSN 2184-3236, SciTePress, pages 86-97. DOI: 10.5220/0005966100860097

@conference{ice-b16,
author={Krassie Petrova. and Stephen G. MacDonell. and David T. Parry.},
title={Mobile Data Service Adoption and Use from a Service Supply Perspective - An Empirical Investigation},
booktitle={Proceedings of the 13th International Joint Conference on e-Business and Telecommunications (ICETE 2016) - ICE-B},
year={2016},
pages={86-97},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005966100860097},
isbn={978-989-758-196-0},
issn={2184-3236},
}

TY - CONF

JO - Proceedings of the 13th International Joint Conference on e-Business and Telecommunications (ICETE 2016) - ICE-B
TI - Mobile Data Service Adoption and Use from a Service Supply Perspective - An Empirical Investigation
SN - 978-989-758-196-0
IS - 2184-3236
AU - Petrova, K.
AU - MacDonell, S.
AU - Parry, D.
PY - 2016
SP - 86
EP - 97
DO - 10.5220/0005966100860097
PB - SciTePress