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Authors: Ching Seng Yap 1 ; Rizal Ahmad 2 ; Cordelia Mason 3 and Farhana Tahmida Newaz 2

Affiliations: 1 Faculty of Business, Curtin University and Malaysia, Malaysia ; 2 Graduate School of Business and Universiti Tun Abdul Razak, Malaysia ; 3 Independent Researcher, Malaysia

Keyword(s): E-Government Portals, E-Government Services, Perceived Value, Social Influence, Senior Citizen Satisfaction, Continuous Use Intentions, Malaysia.

Related Ontology Subjects/Areas/Topics: Applications ; Artificial Intelligence ; e-Business ; Enterprise Information Systems ; Government ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Society, e-Business and e-Government ; Symbolic Systems ; Web Information Systems and Technologies

Abstract: This study aims to investigate the level of user satisfaction with the services provided by e-government portals and to examine the effect of perceived value and social influence on senior citizens’ satisfaction and their continuous use intentions. Through a questionnaire survey, primary data are collected from 123 senior citizens who use e-government portals. The findings show that senior citizens are moderately satisfied with the services provided by e-government portals and positive on their continuous use intentions. Egovernment portals in the area of health and tourism are used more heavily than others. Both perceived value and social influence relate positively with senior citizens’ satisfaction, but perceived value has a relatively stronger effect on satisfaction than social influence. Senior citizens’ satisfaction also positively affects their continuous use intentions of e-government portals. The findings enhance the understanding of e-government portals that senior citizens consider valuable and additionally, highlight the role of social influence in affecting their satisfaction and subsequently their continuous use intentions. (More)

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Paper citation in several formats:
Yap, C.; Ahmad, R.; Mason, C. and Newaz, F. (2017). Satisfaction with E-Government Portals: Perspective of Senior Citizens. In Proceedings of the 9th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2017) - KMIS; ISBN 978-989-758-273-8; ISSN 2184-3228, SciTePress, pages 41-49. DOI: 10.5220/0006498000410049

@conference{kmis17,
author={Ching Seng Yap. and Rizal Ahmad. and Cordelia Mason. and Farhana Tahmida Newaz.},
title={Satisfaction with E-Government Portals: Perspective of Senior Citizens},
booktitle={Proceedings of the 9th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2017) - KMIS},
year={2017},
pages={41-49},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006498000410049},
isbn={978-989-758-273-8},
issn={2184-3228},
}

TY - CONF

JO - Proceedings of the 9th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2017) - KMIS
TI - Satisfaction with E-Government Portals: Perspective of Senior Citizens
SN - 978-989-758-273-8
IS - 2184-3228
AU - Yap, C.
AU - Ahmad, R.
AU - Mason, C.
AU - Newaz, F.
PY - 2017
SP - 41
EP - 49
DO - 10.5220/0006498000410049
PB - SciTePress