Authors:
Sybren de Kinderen
;
Jaap Gordijn
and
Hans Akkermans
Affiliation:
VU University Amsterdam, Netherlands
Keyword(s):
Commercial services, Service bundling, Customer dialogue, Computational reasoning, Ontologies.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Data Engineering
;
Enterprise Information Systems
;
Information Systems Analysis and Specification
;
Knowledge Engineering and Ontology Development
;
Knowledge-Based Systems
;
Modeling Concepts and Information Integration Tools
;
Modeling Formalisms, Languages and Notations
;
Ontologies and the Semantic Web
;
Ontology Engineering
;
Requirements Analysis And Management
;
Symbolic Systems
Abstract:
We propose a method, e3service , to reason about satisfying customer needs in the context of a wide choice of multi-supplier ICT service bundles. Our method represents customer needs, their ensuing consequences, and the services that realize those consequences in a service catalogue. This catalogue is then used by a reasoner, which elicits customer needs, computes their consequences, and automatically matches these consequences with services offered by suppliers. The e3service method has been implemented and tested in software to demonstrate its feasibility.