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Authors: Y. W. van Wijk ; N. R. T. P. van Beest ; K. F. C. de Bakker and J. C. Wortmann

Affiliation: University of Groningen, Netherlands

Keyword(s): Assurance, ICT-enabled Service Chains, Transference of Risks-Control Obligations, Chain Internal Control.

Related Ontology Subjects/Areas/Topics: e-Business ; Enterprise Engineering ; Enterprise Information Systems

Abstract: Assurance is an essential condition for trust in a collaborative ICT-enabled service business. Insufficient assurance can cause organizational vulnerability, inefficiency and major loss of business revenues. Especially complex and extensive composite ICT-enabled services are confronted with a major increase of business- and discontinuity risks. To mitigate these risks, this paper presents a conceptual solution for assurance and governance in ICT-enabled service chains, by designing an assurance framework based on business strategy, the management of risk-control obligations and the control and audit of the service chain. After presenting the design of the new assurance framework, the business implications are explained. In this context, the feasibility and relevance of the framework are validated at two large public companies in The Netherlands. The paper shows that a new assurance and governance approach for ICT-enabled service chains is required in practice and theory, where assura nce can be obtained via the conceptual assurance framework for ICT-enabled service chains. (More)

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Paper citation in several formats:
van Wijk, Y.; van Beest, N.; de Bakker, K. and Wortmann, J. (2014). Assurance in Collaborative ICT-enabled Service Chains. In Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-029-1; ISSN 2184-4992, SciTePress, pages 368-375. DOI: 10.5220/0004890303680375

@conference{iceis14,
author={Y. W. {van Wijk}. and N. R. T. P. {van Beest}. and K. F. C. {de Bakker}. and J. C. Wortmann.},
title={Assurance in Collaborative ICT-enabled Service Chains},
booktitle={Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2014},
pages={368-375},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004890303680375},
isbn={978-989-758-029-1},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Assurance in Collaborative ICT-enabled Service Chains
SN - 978-989-758-029-1
IS - 2184-4992
AU - van Wijk, Y.
AU - van Beest, N.
AU - de Bakker, K.
AU - Wortmann, J.
PY - 2014
SP - 368
EP - 375
DO - 10.5220/0004890303680375
PB - SciTePress