Authors:
Morad Benyoucef
and
Antonio Silva
Affiliation:
University of Ottawa, Canada
Keyword(s):
e-negotiation system, design framework, usability, development process.
Related
Ontology
Subjects/Areas/Topics:
B2B, B2C and C2C
;
Communication and Software Technologies and Architectures
;
e-Business
;
e-Negotiation and Auction Mechanisms
;
Enterprise Information Systems
;
Languages, Tools and Architectures
;
Model-Driven Software Development
;
Service-Oriented Architectures
;
Society, e-Business and e-Government
;
Software Agents and Internet Computing
;
Software Engineering
;
Technology Platforms
;
Web and Mobile Business Systems and Services
;
Web Information Systems and Technologies
Abstract:
Most design frameworks for e-negotiation systems have focused on achieving higher efficiency and lower transaction costs and, to a lesser extent, easy development and deployment. However, they have neglected the most important element in a negotiation: the user. In fact, no framework has properly addressed usability requirements. Usability must not only be the cornerstone of e-negotiation systems, but also serve as a driver for their development. This paper presents the five phases essential to an e-negotiation system development process and addresses how usability requirements and evaluation should be used to guide the process.