Authors:
Eduardo Costa Ramos
;
Flavia Maria Santoro
and
Fernanda Baião
Affiliation:
Federal University of the State of Rio de Janeiro (UNIRIO), Brazil
Keyword(s):
COBIT 5.0, External Context, Knowledge Management, Competitive Intelligence, KDD, Business Process, Data Mining.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Artificial Intelligence
;
Business Intelligence
;
Business Process Management
;
e-Business
;
Enterprise Engineering
;
Enterprise Information Systems
;
Innovation Facilitation
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Learning Organization & Organizational Learning
;
Organizational Memories
;
Software Engineering
;
Symbolic Systems
Abstract:
COBIT 5 is a framework for governing and managing enterprise Information Technology (IT) that supports enterprise executives and management staff in defining and achieving business goals and related IT goals (ISACA, 2012a). Specifically, Chapter 3 of COBIT 5 specification presents some examples of events in the enterprise’s internal and external environment that can typically signal or trigger a focus on the processes related to IT governance and management. However, despite the fact that COBIT 5 highlights such processes that consider the external environment, it misses to integrate them; moreover, it lacks a knowledge perspective. Therefore, we propose an adaptation to the COBIT framework to apply competitive intelligence on its processes. This would allow the organization to be proactive (rather than reactive) against external changes. In this scenario, we specifically propose to apply the BPECREL (Business Process External Context Relevance) method to identify and prioritize exte
rnal variables that impact on the execution of a process and of its specific activities. We evaluated this proposal in an example, which showed that some discovered external variables influenced the process execution and its specific activities.
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