EE-(m,k)-Firm: A Method to Dynamic Service Level Management in Enterprise Environment

Bechir Alaya

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Paper

EE-(m,k)-Firm: A Method to Dynamic Service Level Management in Enterprise Environment

Topics: Enterprise Knowledge Engineering and Management; Enterprise Resource Planning; HCI on Enterprise Information Systems

In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 1: ICEIS, 114-122, 2017 , Porto, Portugal

Author: Bechir Alaya

Affiliation: University of Gabes, and University of Gabes, Tunisia

Keyword(s): Enterprise Management, Operations Analytics, QoS, (m,k)-Firm Model.

Related Ontology Subjects/Areas/Topics: Databases and Information Systems Integration ; Enterprise Information Systems ; Enterprise Resource Planning ; Enterprise Software Technologies ; HCI on Enterprise Information Systems ; Human-Computer Interaction ; Simulation and Modeling ; Simulation Tools and Platforms ; Software Engineering

Abstract: Due to enterprises environment specificities, the operations management is actually a challenging problem. In this paper, we choose to using a compromise between the available resources and the quality of service (QoS) granularity. We join this compromise to a guaranteed technique in order to reach an intelligent loss of Sub-operations according to the importance of each operation. The resulting approach permits the increase of availability, performance, reliability and system dependability. The aim of our contribution is to ensure the client satisfaction by increasing the QoS while dealing with the enterprises environment characteristics. The effectiveness of what we propose is measured through a simulation study.

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Paper citation in several formats:

Alaya, B. (2017). EE-(m,k)-Firm: A Method to Dynamic Service Level Management in Enterprise Environment. In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 1: ICEIS; ISBN 978-989-758-247-9; ISSN 2184-4992, SciTePress, pages 114-122. DOI: 10.5220/0006322401140122

@conference{iceis17,
author={Bechir Alaya.},
title={EE-(m,k)-Firm: A Method to Dynamic Service Level Management in Enterprise Environment},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 1: ICEIS},
year={2017},
pages={114-122},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006322401140122},
isbn={978-989-758-247-9},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 1: ICEIS
TI - EE-(m,k)-Firm: A Method to Dynamic Service Level Management in Enterprise Environment
SN - 978-989-758-247-9
IS - 2184-4992
AU - Alaya, B.
PY - 2017
SP - 114
EP - 122
DO - 10.5220/0006322401140122
PB - SciTePress