Author:
Mostafa Mahmoud Abou EL Neil
Affiliation:
Information and Decision Support Center (IDSC), The Egyptian Cabinet, Egypt, Egypt
Keyword(s):
Usability, user experience, online credibility, Egyptian governmental portals, visual consistency, intelligent assistance, visual consistency, interactive help.
Related
Ontology
Subjects/Areas/Topics:
Multimedia and User Interfaces
;
Portal Strategies
;
Usability and Ergonomics
;
Web Information Systems and Technologies
;
Web Interfaces and Applications
Abstract:
In Egypt we should start from where the others ended, we should shift the focus from programmer-computer interaction to user-computer interaction. The number of internet users in Egypt has been increased by 2.520.0% more than 10% of the population with change rate 5.59%. The research methodology based on analytical investigation using four most important usability issues toward enhancing the online user, beneficiaries and investors experience and in the same time related to the nature of the selected Egyptian Ministers websites and services portals. While the study focus is on how usability standards can improve the online user, beneficiaries and investors experience, it also presents insights on bridging the gap between what online beneficiaries want and what they really get from the Egyptian Governmental Portals, This paper also suggest some visual solutions that would better support beneficiaries’ needs.