Authors:
Mahmut Ekşioğlu
1
;
Handan Güler
2
;
Fulya Terzi
1
;
Haydar Sinan Yıldırım
1
and
Buse Yücel
1
Affiliations:
1
Industrial Engineering, Boğaziçi University, 34342 Istanbul and Turkey
;
2
Civil Engineering, Boğaziçi University, 34342 Istanbul and Turkey
Keyword(s):
Campus Information Kiosk, User Experience Design, Human-Computer Interaction.
Abstract:
In this paper, user experience design (UXD) of a prototype campus information kiosk for Boğaziçi University (BUKIOSK) was presented in its initial phase. The kiosk has the following modules: a campus map, shuttle bus schedule, BUCard operations, a guide for Eat & Drink and Event information. The procedure consisted of a user survey, persona, scenario and task generation, design heuristics, system architecture, user testing and prototyping. The survey conducted with 71 participants revealed the following key points: Majority (75%) of the participants have difficulties in finding places in the campus; 56% of them looked for a map of the campus when they first arrived in the campus; and 82% of them favour the idea of a kiosk to support campus life and it is believed that kiosks would be helpful for orientation through the campus and following the events. The users in general thought that: the proposed kiosk is really necessary, and it would be pleasant and easy to use. With the planned
further improvements, the design framework presented in this paper may provide a reference for the UXD of campus kiosks.
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