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Authors: Jan vom Brocke 1 ; Bettina Thurnher 1 and Dietmar Winkler 2

Affiliations: 1 Martin Hilti Chair of Information Systems and Business Process Management (IS&BPM), University of Liechtenstein, Liechtenstein ; 2 Institute of Software Technology and Interactive Systems, Vienna University of Technology, Austria

Keyword(s): Mobile Devices, Business Process Management, User Participation, Organisational Change.

Related Ontology Subjects/Areas/Topics: Case Studies ; Enterprise Information Systems ; Health Engineering and Technology Applications ; Neural Rehabilitation ; Neurotechnology, Electronics and Informatics ; Process Design and Organisational Issues in E-Commerce ; Simulation and Modeling ; Simulation Tools and Platforms ; Software Agents and Internet Computing

Abstract: Mobile devices offer great potentials for the design of business processes. However, realizing these potentials in practice is still problematic. While technologies are nowadays widely available, the problems still lie in the management of organizational change. In this paper, we analyze the contribution of user participation to the successful implementation of mobile business processes. We present the results of five case studies conducted in the IT-Service sector. The work gives empirical evidence that user participation (a) leads to reduced adoption and transition barriers and (b) improvements of business metrics.

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Paper citation in several formats:
vom Brocke, J.; Thurnher, B. and Winkler, D. (2008). MAKING USE OF MOBILE DEVICES IN E-COMMERCE - Overcoming Organizational Barriers through User Participation. In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS; ISBN 978-989-8111-39-5; ISSN 2184-4992, SciTePress, pages 168-173. DOI: 10.5220/0001713501680173

@conference{iceis08,
author={Jan {vom Brocke}. and Bettina Thurnher. and Dietmar Winkler.},
title={MAKING USE OF MOBILE DEVICES IN E-COMMERCE - Overcoming Organizational Barriers through User Participation},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS},
year={2008},
pages={168-173},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001713501680173},
isbn={978-989-8111-39-5},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS
TI - MAKING USE OF MOBILE DEVICES IN E-COMMERCE - Overcoming Organizational Barriers through User Participation
SN - 978-989-8111-39-5
IS - 2184-4992
AU - vom Brocke, J.
AU - Thurnher, B.
AU - Winkler, D.
PY - 2008
SP - 168
EP - 173
DO - 10.5220/0001713501680173
PB - SciTePress

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