Authors:
Vicente Galiano Ibarra
;
Héctor Migallón Gomis
and
David Pérez Caparrós
Affiliation:
University Miguel Hernández, Spain
Keyword(s):
Joomla, CMS, CRM, MySQL, PHP, Open Source.
Related
Ontology
Subjects/Areas/Topics:
Cloud Computing
;
Collaboration and e-Services
;
Data Engineering
;
e-Business
;
Enterprise Information Systems
;
Mobile Software and Services
;
Ontologies and the Semantic Web
;
Portals
;
Services Science
;
Software Agents and Internet Computing
;
Software Engineering
;
Software Engineering Methods and Techniques
;
Telecommunications
;
User Interfaces and Usability
;
Web and Mobile Business Systems and Services
;
Web Information Systems and Technologies
;
Web Interfaces and Applications
;
Web Personalization
;
Web Services
;
Wireless Information Networks and Systems
Abstract:
Web technologies bring to the companies the opportunity to show their products and services around the world, increasing the number of potential customers. Furthermore, the evolution of these technologies in the last few years has allowed the development of Web applications to access private customer data from anywhere at any time, it is an important improvement to customers. This paper proposes an Open Source tool to create and manage a Corporate Management web Site (CMS), and to provide Customer Relationship Management (CRM) Web application without requirements of Web programming knowledge. Universal Web Content Management System accomplishes wide range of small and medium-sized businesses requirements, through high customization capability and low implementation cost.