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Authors: Zaharah Allah Bukhsh 1 ; Marten van Sinderen 1 ; N. Sikkel (Klaas) 1 and Dick Quartel 2

Affiliations: 1 University of Twente, Netherlands ; 2 BiZZdesign BV, Netherlands

Keyword(s): Business Process Management, Case Management, Business Process Model and Notation, Case Management Model and Notation, BPMN, CMMN, Unstructured Business Process, Flexibility.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Business Process Management ; e-Business ; Enterprise Engineering ; Enterprise Information Systems ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Logistics ; Modeling and Frameworks ; Symbolic Systems

Abstract: Management of structured business processes is of interest to both academia and industry, where academia focuses on the development of methods and techniques while industry focuses on the development of supporting tools. With the shift from routine to knowledge work, the relevance of management of Unstructured Business Processes (UBP) is increasing. However, currently available modeling notations are not optimally suited for modeling UBP. By means of a representative example, we investigate the limitations of Business Process Model and Notation (BPMN) and Case Management Model and Notation (CMMN) in this respect. We derive a set of requirements for representations that are needed for modeling UBP. These requirements allow to express end-to-end business processes while providing flexibility for run-time changes. We demonstrate these requirements by a possible extension to BPMN.

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Paper citation in several formats:
Allah Bukhsh, Z.; van Sinderen, M.; Sikkel (Klaas), N. and Quartel, D. (2017). Understanding Modeling Requirements of Unstructured Business Processes. In Proceedings of the 14th International Joint Conference on e-Business and Telecommunications (ICETE 2017) - ICE-B; ISBN 978-989-758-257-8; ISSN 2184-3236, SciTePress, pages 17-27. DOI: 10.5220/0006398400170027

@conference{ice-b17,
author={Zaharah {Allah Bukhsh}. and Marten {van Sinderen}. and N. {Sikkel (Klaas)}. and Dick Quartel.},
title={Understanding Modeling Requirements of Unstructured Business Processes},
booktitle={Proceedings of the 14th International Joint Conference on e-Business and Telecommunications (ICETE 2017) - ICE-B},
year={2017},
pages={17-27},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006398400170027},
isbn={978-989-758-257-8},
issn={2184-3236},
}

TY - CONF

JO - Proceedings of the 14th International Joint Conference on e-Business and Telecommunications (ICETE 2017) - ICE-B
TI - Understanding Modeling Requirements of Unstructured Business Processes
SN - 978-989-758-257-8
IS - 2184-3236
AU - Allah Bukhsh, Z.
AU - van Sinderen, M.
AU - Sikkel (Klaas), N.
AU - Quartel, D.
PY - 2017
SP - 17
EP - 27
DO - 10.5220/0006398400170027
PB - SciTePress