Authors:
Pilar Mata
1
;
Craig Kuziemsky
2
and
Liam Peyton
1
Affiliations:
1
Faculty of Engineering, University of Ottawa, Ottawa and Canada
;
2
Telfer School of Management, University of Ottawa, Ottawa and Canada
Keyword(s):
Evaluation and Use of Healthcare IT, Healthcare, Performance Management, Mobile Technologies for Healthcare Applications, Software Systems in Medicine, Design and Development of Methodologies for Healthcare IT.
Related
Ontology
Subjects/Areas/Topics:
Biomedical Engineering
;
Distributed and Mobile Software Systems
;
Evaluation and Use of Healthcare IT
;
Health Engineering and Technology Applications
;
Health Information Systems
;
Healthcare Management Systems
;
Mobile Technologies
;
Mobile Technologies for Healthcare Applications
;
Neural Rehabilitation
;
Neurotechnology, Electronics and Informatics
;
Software Engineering
;
Software Systems in Medicine
Abstract:
In this paper, we present a framework for performance management of clinical practice. The framework defines a performance management participation model, which identifies the processes that need to be managed at the micro, meso, and macro levels for a clinical practice, and which identifies the key actors and tasks relevant to performance management. It defines a performance measurement model, which maps goals and indicators to the performance management participation model. In addition, it includes a methodology for implementation and evaluation of tools that can be integrated into care processes to support the data collection and report notification tasks identified in the performance management participation model. We revisit the case study of implementing a resident practice profile app, in light of the proposed framework, to support performance management of a family health practice. We demonstrate how the framework is useful for explaining why the use of the app was abandoned
after two years of its introduction and, therefore, how the framework is an improvement to our previous methodology for development of performance management apps for clinical practice.
(More)