loading
Papers Papers/2022 Papers Papers/2022

Research.Publish.Connect.

Paper

Paper Unlock

Authors: Noel Carroll ; Ita Richardson and Eoin Whelan

Affiliation: University of Limerick, Ireland

Keyword(s): Service science, Service network, Actor network theory, Performance analytics.

Related Ontology Subjects/Areas/Topics: Business Services Realized by IT Services ; Cloud Computing ; Cloud Computing Enabling Technology ; Performance Development and Management ; Service Marketing and Management ; Service Monitoring and Control ; Service Operation ; Services Science

Abstract: Although services are delivered across dispersed complex service eco-systems, monitoring performance becomes a difficult task. This paper explores a number of areas to support the development of service performance analytics within the discipline of service science. The paper provides a comprehensive account for the need to introduce modelling techniques to address the significant research void and explains how actor network theory (ANT) can be introduced as one of the core theories to examine service operations and performance. ANT sets out to develop an understanding on both how and why networks exist and to understand processes co-creation between human and non-human actors. By examining performance, this paper draws our attention towards the need to formulate methods to examine service network key performance indicators and the need to model service interaction, structure, and behaviour which impact on performance and consequently on service evolution.

CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 3.135.195.249

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Carroll, N.; Richardson, I. and Whelan, E. (2011). SERVICE SCIENCE - Introducing Service Networks Performance Analytics. In Proceedings of the 1st International Conference on Cloud Computing and Services Science - CLOSER; ISBN 978-989-8425-52-2; ISSN 2184-5042, SciTePress, pages 253-259. DOI: 10.5220/0003357002530259

@conference{closer11,
author={Noel Carroll. and Ita Richardson. and Eoin Whelan.},
title={SERVICE SCIENCE - Introducing Service Networks Performance Analytics},
booktitle={Proceedings of the 1st International Conference on Cloud Computing and Services Science - CLOSER},
year={2011},
pages={253-259},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003357002530259},
isbn={978-989-8425-52-2},
issn={2184-5042},
}

TY - CONF

JO - Proceedings of the 1st International Conference on Cloud Computing and Services Science - CLOSER
TI - SERVICE SCIENCE - Introducing Service Networks Performance Analytics
SN - 978-989-8425-52-2
IS - 2184-5042
AU - Carroll, N.
AU - Richardson, I.
AU - Whelan, E.
PY - 2011
SP - 253
EP - 259
DO - 10.5220/0003357002530259
PB - SciTePress

- Science and Technology Publications, Lda.
RESOURCES

Proceedings

Papers

Authors

Ontology

CONTACTS

Science and Technology Publications, Lda
Avenida de S. Francisco Xavier, Lote 7 Cv. C,
2900-616 Setúbal, Portugal.

Phone: +351 265 520 185 (National fixed network call)
Fax: +351 265 520 186
Email: info@scitepress.org

EXTERNAL LINKS

PRIMORIS

INSTICC

SCITEVENTS

CROSSREF

PROCEEDINGS SUBMITTED FOR INDEXATION BY:

dblp

Ei Compendex

SCOPUS

Semantic Scholar

Google Scholar

Microsoft Academic