Authors:
Brigitte Stroetmann
;
Alena Leinfelder
;
Alessandro Ortisi
and
Okan Ekinci
Affiliation:
Siemens AG, Germany
Keyword(s):
Knowledge Management, Performance Measurement, User Satisfaction Survey, Knowledge Services, Learning Organization.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Impact Measurement of Knowledge Management
;
KM Strategies and Implementations
;
Knowledge Management and Information Sharing
;
Knowledge Management Projects
;
Knowledge-Based Systems
;
Symbolic Systems
Abstract:
This paper is designed mainly to provide a picture of how the value of Knowledge Management Projects within Siemens Healthcare is assessed and analyzed. Due to the growing number of knowledge and new research areas, especially in medicine, it is essential to provide up to- date information with an impact on the healthcare business. The degree to which the organization effectively uses this information is an indicator of the organizational knowledge management maturity. The main question to be answered is “Which performance indicators should be measured when analyzing the quality and success of a knowledge management project”. We reviewed available literature to validate the performance indicators that show positive outcomes of the projects. Most importantly we want to emphasize how easily these metrics can be implemented into the company’s operational business. We, therefore, recommend web-based surveys and reporting tools that automatically measure and calculate the results. The inf
ormation should be easy to read and enable effortless performance change monitoring.
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