Authors:
Oscar Avila
;
Sebastian Sastoque
and
Orlando Cuevas
Affiliation:
Universidad de los Andes, Colombia
Keyword(s):
Value Generation, Gain Analysis, IT Project Management, State Entity, IT Service, Public Service.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Enterprise Information Systems
;
Information Systems Analysis and Specification
;
Operational Research
;
Project Management
Abstract:
The financial investments of public institutions in Information Technology (IT) projects have considerably increased in recent years. This has resulted in an enormous pressure on IT managers of these institutions to find ways to analyse the benefits of these investments. However, this task is very difficult because, in the public sector, IT projects do not only generate financial benefits but also create public value through the generation of other types of benefits, such as social and political. In addition, in this sector there is a variety of beneficiaries and manners of measure the benefits. In this context, this work presents a survey aimed at analysing the research literature to analyse what are the main types of benefits and beneficiaries as well as analysing methods. From the literature review, the paper presents a conceptual model that aims at establishing the basis for a complete approach for benefit analysis in the public sector.