loading
Documents

Research.Publish.Connect.

Paper

Authors: Ulf Sanne 1 ; Hans Friedrich Witschel 1 ; Alessio Ferrari 2 and Stefania Gnesi 2

Affiliations: 1 Fachhochschule Nordwestschweiz, Switzerland ; 2 CNR, Italy

ISBN: 978-989-758-203-5

Keyword(s): Business Process Management, Quality Assessment, Natural Language Processing.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Business Process Management ; Communication, Collaboration and Information Sharing ; e-Business ; Enterprise Engineering ; Enterprise Information Systems ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Symbolic Systems ; Tools and Technology for Knowledge Management

Abstract: In many organisations, business process (BP) descriptions are available in the form of written procedures, or operational manuals. These documents are expressed in informal natural language, which is inherently open to different interpretations. Hence, the content of these documents might be incorrectly interpreted by those who have to put the process into practice. It is therefore important to identify language defects in written BP descriptions, to ensure that BPs are properly carried out. Among the potential defects, one of the most relevant for BPs is the absence of clear actors in action-related sentences. Indeed, an unclear actor might lead to a missing responsibility, and, in turn, to activities that are never performed. This paper aims at identifying unclear actors in BP descriptions expressed in natural language. To this end, we define an algorithm named ABIDE, which leverages rule-based natural language processing (NLP) techniques. We evaluate the algorithm on a manually ann otated data-set of 20 real-world BP descriptions (1,029 sentences). ABIDE achieves a recall of 87\%, and a precision of 56\%. We consider these results promising. Improvements of the algorithm are also discussed in the paper. (More)

PDF ImageFull Text

Download
Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 54.158.208.189

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Sanne U., Witschel H., Ferrari A. and Gnesi S. (2016). Ensuring Action: Identifying Unclear Actor Specifications in Textual Business Process Descriptions.In Proceedings of the 8th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, (IC3K 2016) ISBN 978-989-758-203-5, pages 140-147. DOI: 10.5220/0006040301400147

@conference{kmis16,
author={Ulf Sanne and Hans Friedrich Witschel and Alessio Ferrari and Stefania Gnesi},
title={Ensuring Action: Identifying Unclear Actor Specifications in Textual Business Process Descriptions},
booktitle={Proceedings of the 8th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, (IC3K 2016)},
year={2016},
pages={140-147},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006040301400147},
isbn={978-989-758-203-5},
}

TY - CONF

JO - Proceedings of the 8th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, (IC3K 2016)
TI - Ensuring Action: Identifying Unclear Actor Specifications in Textual Business Process Descriptions
SN - 978-989-758-203-5
AU - Sanne U.
AU - Witschel H.
AU - Ferrari A.
AU - Gnesi S.
PY - 2016
SP - 140
EP - 147
DO - 10.5220/0006040301400147

Login or register to post comments.

Comments on this Paper: Be the first to review this paper.