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Authors: Simrn Kaur Gill ; Paul Folan and Kathryn Cormican

Affiliation: National University of Ireland Galway, Ireland

Keyword(s): Knowledge Transfer, Knowledge Process, Service Sector.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Best Practices & Communities of Practice ; Communities of Practice ; Computer-Supported Education ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Learning/Teaching Methodologies and Assessment ; Society, e-Business and e-Government ; Symbolic Systems ; Web Information Systems and Technologies

Abstract: This paper introduces a framework for analysing and supporting knowledge transfer in healthcare services. It argues that the individual is at the centre of the transfer process and, as such, needs to be catered-to within both teams and organisations. Within the healthcare sector, safety is critical, and the effective and efficient transfer of knowledge between healthcare professionals and patients can help to reduce the risks in the system. Furthermore, the authors hope that a clear understanding and accurate identification of the factors that impact the knowledge transfer process for individuals can have an impact on the knowledge transfer process in teams and organisations. The development of a suitable approach to support knowledge transfer for improved transfer of knowledge among these groups in the healthcare services is achieved using technology where appropriate, through the knowledge transfer framework which is presented.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Kaur Gill, S.; Folan, P. and Cormican, K. (2010). A FRAMEWORK TO SUPPORT KNOWLEDGE TRANSFER IN THE SERVICE SECTOR. In Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2010) - KMIS; ISBN 978-989-8425-30-0; ISSN 2184-3228, SciTePress, pages 358-362. DOI: 10.5220/0003097703580362

@conference{kmis10,
author={Simrn {Kaur Gill}. and Paul Folan. and Kathryn Cormican.},
title={A FRAMEWORK TO SUPPORT KNOWLEDGE TRANSFER IN THE SERVICE SECTOR},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2010) - KMIS},
year={2010},
pages={358-362},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003097703580362},
isbn={978-989-8425-30-0},
issn={2184-3228},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2010) - KMIS
TI - A FRAMEWORK TO SUPPORT KNOWLEDGE TRANSFER IN THE SERVICE SECTOR
SN - 978-989-8425-30-0
IS - 2184-3228
AU - Kaur Gill, S.
AU - Folan, P.
AU - Cormican, K.
PY - 2010
SP - 358
EP - 362
DO - 10.5220/0003097703580362
PB - SciTePress