Authors:
Simrn Kaur Gill
;
Paul Folan
and
Kathryn Cormican
Affiliation:
National University of Ireland Galway, Ireland
Keyword(s):
Knowledge Transfer, Knowledge Process, Service Sector.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Best Practices & Communities of Practice
;
Communities of Practice
;
Computer-Supported Education
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Learning/Teaching Methodologies and Assessment
;
Society, e-Business and e-Government
;
Symbolic Systems
;
Web Information Systems and Technologies
Abstract:
This paper introduces a framework for analysing and supporting knowledge transfer in healthcare services. It argues that the individual is at the centre of the transfer process and, as such, needs to be catered-to within both teams and organisations. Within the healthcare sector, safety is critical, and the effective and efficient transfer of knowledge between healthcare professionals and patients can help to reduce the risks in the system. Furthermore, the authors hope that a clear understanding and accurate identification of the factors that impact the knowledge transfer process for individuals can have an impact on the knowledge transfer process in teams and organisations. The development of a suitable approach to support knowledge transfer for improved transfer of knowledge among these groups in the healthcare services is achieved using technology where appropriate, through the knowledge transfer framework which is presented.