Collaborative Business Services Provision

Luis M. Camarinha-Matos, Hamideh Afsarmanesh, Ana Inês Oliveira, Filipa Ferrada

2013

Abstract

The association of services to manufactured products, leading to service-enhanced products, is an important mechanism for value creation and differentiation. This is particularly relevant in the case of complex, highly customized and long-life products. Suitable servicing in this context typically requires the collaboration among multiple stakeholders. Furthermore, the involvement of the customer is not limited to service consumption but rather includes contributions to new services design and configuration. As such, this paper contributes to the clarification of concepts and definition of a framework for collaborative business services design (co-creation) and delivery. Application examples are illustrated for the solar energy sector.

References

  1. Afsarmanesh, H. & Ermilova, E. (2010). The management of ontologies in the VO Breeding Environments domain. International Journal of Services and Operations Management, 6(3), 257-292.
  2. Bitner, M. J.; Brown, S. W. (2006). The evolution and discovery of services science in business schools. Communications of the ACM, Vol. 49, Nº 7, pp 35-40, July 2006.
  3. Camarinha-Matos, L. M.; Afsarmanesh, H.; Koelmel, B. (2011). Collaborative Networks in Support of ServiceEnhanced Products, In: Adaptation and Value Creating Collaborative Networks, IFIP AICT Series 362/2011, Springer, pp. 95-104.
  4. Camarinha-Matos, L. M.; Afsarmanesh, H. (2008). Collaborative Networks: Reference Modeling. Springer.
  5. Cardoso, T., and Camarinha-Matos, L. M. (2011). Proactivity in Collaborative Service Ecosystems. In: Adaptation and Value Creating Collaborative Networks, Springer, pp. 377-387.
  6. Chesbrough, H.; Spohrer, J. (2006). A research manifesto for services science. Communications of the ACM, Vol. 49, Nº 7, pp 74-78, July 2006.
  7. Engelmann, K. (2008). Services Science - Where Practice Meets theory. In: B. Stauss, K. Engelmann, A. Kremer & A. Luhn (Eds.), Services Science - Fundamentals, Challenges and Future Developments. Springer Heidelberg, 119-136.
  8. EPRI (2010). Addressing Solar Photovoltaic Operations and Maintenance Challenges - A Survey of Current Knowledge and Practices. Electric Power Research Institute white paper, July 2010, www. smartgridnews.com/artman/uploads/1/1021496Addres singPVOaMChallenges7-2010_1_.pdf
  9. Ferrario, R., & Guarino, N. (2009). Towards an Ontological Foundation for Services Science. In: J. Domingue, D. Fensel & P. Traverso (Eds.), Future Internet - FIS 2008. Springer Heidelberg, 152-169.
  10. Hill, T. P. (1977). On goods and services. The Review of Income and Wealth 23(4).
  11. MacKenzie, C. M.; Laskey, K.; McCabe, F.; Brown, P.; Metz, R. (Editors) (2006). Reference Model for Service Oriented Architecture. OASIS Report. www. oasis-open.org/committees/download.php/16587/wdsoa-rm-cd1ED.pdf .
  12. O'Sullivan, J. (2006). Towards a Precise Understanding of Service Properties. PhD thesis, Queensland University of Technology, http://eprints.qut.edu.au/16503/1/ Justin_O%27Sullivan_Thesis.pdf.
  13. Oberle, D.; Barros, A.; Kylau, U.; Heinzl, S. (2013). A unified description language for human to automated services. Information Systems 38, pp 155-181.
  14. Ostrom, A. L.; Bitner, M. J.; Brown, S. W.; Burkhard, K.A; Goul, M.; Smith-Daniels, V.; Demirkan, H.; Rabinovich, E. (2010). Moving Forward and Making a Difference: Research Priorities for the Science of Service. Journal Service Research, 13(1), pp 4-36.
  15. Romero, D. and Molina, A. (2011). Collaborative networked organisations and customer communities: value co-creation and co-innovation in the networking era. Production Planning & Control, 22(5-6), pp 447- 472.
  16. Sanz, J. L.; Becker, V.; Cappi, J.; Chandra, A.; Kramer, J.; Lyman, K.; Nayak, N.; Pesce, P.; Terrizzano, I.; Vergo, J. (2007). Business Services and Business Componentization: New Gaps between Business and IT. In: Proceedings of IEEE International Conference on Service-Oriented Computing and Applications (SOCA'07), pp 271 - 278, IEEE Computer Society.
  17. Shen, Q. (2010). Research on Organization Mode Selection of Service-enhanced Manufacturing Enterprise. In Proc.s of 3rd Int. Conf. Information Management, Innovation Management & Industrial Engineering, 26-28 Nov, 2010, Kunming, China, pp358-361, IEEE Computer Society.
  18. Spohrer, J. and Maglio, P. P. (2009). Service Science: Towards a Smarter Planet. In: Service Engineering (Karwowski & Salvendy, Eds.), Wiley, New York.
  19. Unal, O. and Afsarmanesh, H (2009). Schema Matching and Integration for Data Sharing Among Collaborating Organizations. Journal of Software, 4(3), pp. 248-261.
Download


Paper Citation


in Harvard Style

M. Camarinha-Matos L., Afsarmanesh H., Inês Oliveira A. and Ferrada F. (2013). Collaborative Business Services Provision . In Proceedings of the 15th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-8565-60-0, pages 380-390. DOI: 10.5220/0004535803800390


in Bibtex Style

@conference{iceis13,
author={Luis M. Camarinha-Matos and Hamideh Afsarmanesh and Ana Inês Oliveira and Filipa Ferrada},
title={Collaborative Business Services Provision},
booktitle={Proceedings of the 15th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2013},
pages={380-390},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004535803800390},
isbn={978-989-8565-60-0},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 15th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Collaborative Business Services Provision
SN - 978-989-8565-60-0
AU - M. Camarinha-Matos L.
AU - Afsarmanesh H.
AU - Inês Oliveira A.
AU - Ferrada F.
PY - 2013
SP - 380
EP - 390
DO - 10.5220/0004535803800390