KNOWLEDGE NEEDS ANALYSIS FOR E-COMMERCE IMPLEMENTATION: People-centred knowledge management in an automotive case study

John Perkins, Sharon Cox, Ann-Karin Jorgensen

Abstract

A UK car manufacturer case study provides a focus upon the problem of aligning transactional information systems used in e-commerce with the necessary human skills and knowledge to make them work effectively. Conventional systematic approaches to analysing learning needs are identified in the case study, which identifies some shortcomings when these are applied to electronically mediated business processes. A programme of evaluation and review undertaken in the case study is used to propose alternative ways of implementing processes of developing and sharing knowledge and skills as part of the facilitation of networks of knowledge workers working with intra and inter-organisational systems. The paper concludes with a discussion on the implications of these local outcomes alongside some relevant literature in the area of knowledge management systems. This suggests that the cultural context constitutes a significant determinant of initiatives to manage, or at least influence, knowledge based skills in e-commerce applications.

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Paper Citation


in Harvard Style

Perkins J., Cox S. and Jorgensen A. (2005). KNOWLEDGE NEEDS ANALYSIS FOR E-COMMERCE IMPLEMENTATION: People-centred knowledge management in an automotive case study . In Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 972-8865-19-8, pages 335-338. DOI: 10.5220/0002551703350338


in Bibtex Style

@conference{iceis05,
author={John Perkins and Sharon Cox and Ann-Karin Jorgensen},
title={KNOWLEDGE NEEDS ANALYSIS FOR E-COMMERCE IMPLEMENTATION: People-centred knowledge management in an automotive case study},
booktitle={Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2005},
pages={335-338},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002551703350338},
isbn={972-8865-19-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - KNOWLEDGE NEEDS ANALYSIS FOR E-COMMERCE IMPLEMENTATION: People-centred knowledge management in an automotive case study
SN - 972-8865-19-8
AU - Perkins J.
AU - Cox S.
AU - Jorgensen A.
PY - 2005
SP - 335
EP - 338
DO - 10.5220/0002551703350338