PERFORMANCE MEASUREMENT AND CONTROL IN LOGISTICS SERVICE PROVIDING

Elfriede Krauth, Hans Moonen, Viara Popova, Martijn Schut

Abstract

Output of a planning process is a set of assigned individual tasks to resources at a certain point in time. Initially a manual job, however, in the past decades information systems have largely overtaken this role, especially in industries such as (road-) logistics. This paper focuses on the performance parameters and objectives that play a role in the planning process. In order to gain insight in the factors which play a role in designing new software systems for Logistical Service Providers (LSPs). Therefore we study the area of Key Performance Indicators (KPI). Typically, KPIs are used in a post-ante context: to evaluate a company’s past performance. We reason that KPIs should be utilized in the planning phase as well; thus ex-ante. The paper describes the extended literature survey that we performed, and introduces a novel framework that captures the dynamics of competing KPIs, by positioning them in the practical context of an LSP. This framework could be valuable input in the design of a future generation of information systems, capable of incorporating the business dynamics of today’s LSPs.

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Paper Citation


in Harvard Style

Krauth E., Moonen H., Popova V. and Schut M. (2005). PERFORMANCE MEASUREMENT AND CONTROL IN LOGISTICS SERVICE PROVIDING . In Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 972-8865-19-8, pages 239-247. DOI: 10.5220/0002536102390247


in Bibtex Style

@conference{iceis05,
author={Elfriede Krauth and Hans Moonen and Viara Popova and Martijn Schut},
title={PERFORMANCE MEASUREMENT AND CONTROL IN LOGISTICS SERVICE PROVIDING},
booktitle={Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2005},
pages={239-247},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002536102390247},
isbn={972-8865-19-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - PERFORMANCE MEASUREMENT AND CONTROL IN LOGISTICS SERVICE PROVIDING
SN - 972-8865-19-8
AU - Krauth E.
AU - Moonen H.
AU - Popova V.
AU - Schut M.
PY - 2005
SP - 239
EP - 247
DO - 10.5220/0002536102390247