Service Design, Healthcare, eHealth.
Evaluation and Use of Healthcare IT
Health Information Systems
Platforms and Applications
This paper discusses components of service in healthcare. Four components of a service (service customer,
service worker, service setting and service process) were introduced. Yet these components have not been
explored in healthcare cases. We identified the key components through our case study with out-patient
histories, involving electronic health record systems. Based on our analysis we propose a set of components
to be considered for designing stakeholder-centred services in healthcare. The result of this study might be
useful to the health informatics researchers to better understand the service interactions in today’s healthcare
in a more analytic and holistic way by taking the service engineering perspective, at the same time to the
service engineering or design researchers to have a deeper insight of the services in healthcare and the
components to be considered when designing the services.