Authors: Davide Falessi 1 ; Freddy Hernandez 2 and Foaad Khosmood 1

Affiliations: 1 Dept. of Computer Science and Software Engineering, California Polytechnic State University, San Luis Obispo, CA and U.S.A. ; 2 GoDaddy Inc., San Francisco, CA and U.S.A.

ISBN: 978-989-758-320-9

Keyword(s): Issue Tracking Systems, Survey.

Abstract: An Issue Tracking System (ITS) allows a developer to keep track of, prioritize, and assign multitudes of bugs, feature requests, and other development tasks such as testing. Despite ITSs play a significant role in day-to-day developers’ activities, no previous study investigated what developers want and use in an ITS. The aim of this paper is twofold. First, we provide a feature matrix that maps six of the most used ITS to features, and second, we measure the developers’ level of use and perceived importance of each feature. This knowledge has multiple benefits such as supporting the decision of the ITS to use and revealing promising areas of research and development. Specifically, quality improvement effort should target improving functionality in use, and development effort should target supporting functionalities needed. In this paper, we define and extract ten core ITS features and asked more than a hundred developers to rate their importance and use. Our results show that Advance d Search and Flexible Notifications are the most important features. Moreover, results show that no feature has been used by more than 90% of the respondents. Another interesting finding is that 27% of respondents rate Workflow Automation as a useful or required feature, despite having never used it themselves; this suggests the need to better training, exposure or of availability of ITS features. In conclusion, our results pave the way to significant research and development effort on ITS. (More)

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Paper citation in several formats:
Falessi, D.; Hernandez, F. and Khosmood, F. (2018). Issue Tracking Systems: What Developers Want and Use.In Proceedings of the 13th International Conference on Software Technologies - Volume 1: ICSOFT, ISBN 978-989-758-320-9, pages 543-548. DOI: 10.5220/0006818405770582

author={Davide Falessi. and Freddy Hernandez. and Foaad Khosmood.},
title={Issue Tracking Systems: What Developers Want and Use},
booktitle={Proceedings of the 13th International Conference on Software Technologies - Volume 1: ICSOFT,},


JO - Proceedings of the 13th International Conference on Software Technologies - Volume 1: ICSOFT,
TI - Issue Tracking Systems: What Developers Want and Use
SN - 978-989-758-320-9
AU - Falessi, D.
AU - Hernandez, F.
AU - Khosmood, F.
PY - 2018
SP - 543
EP - 548
DO - 10.5220/0006818405770582

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