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Authors: Walter Takashi Nakamura ; Elaine Harada Teixeira de Oliveira and Tayana Conte

Affiliation: Federal University of Amazonas - UFAM, Brazil

ISBN: 978-989-758-249-3

Keyword(s): Usability Evaluation, User Experience Evaluation, Learning Management Systems, Systematic Mapping Study.

Related Ontology Subjects/Areas/Topics: Accessibility and Usability ; Enterprise Information Systems ; Guidelines, Principles, Patterns and Standards ; Human-Computer Interaction

Abstract: Background: Advances in technology made possible the development of powerful platforms called Learning Management Systems (LMSs), designed to help the teaching and learning process. Studies show that usability and User Experience (UX) of such platforms may influence in this process. Although several studies had been conducted in this area, most of them are at initial stages and need improvements or deeper empirical studies. Aim: This work aims to analyze scientific publications in order to characterize the usability and UX evaluation techniques in the context of LMSs. Method: We performed a systematic mapping study regarding the usability and UX evaluation techniques in the context of LMSs. Results: A total of 62 publications were accepted in this mapping, which helped identifying the techniques used to evaluate the usability and UX of LMSs and their characteristics such as its origin, type, performing method, learning factors, restriction and availability. Conclusion: Several studies were conducted regarding the evaluation of LMSs. However, there are still some gaps such as the lack of techniques with some features, e.g., feedback with suggestions to correct the identified problems. Besides, there is no sufficient evidence of which of them is best suited for this context. (More)

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Paper citation in several formats:
Takashi Nakamura W., Harada Teixeira de Oliveira E. and Conte T. (2017). Usability and User Experience Evaluation of Learning Management Systems - A Systematic Mapping Study.In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-758-249-3, pages 97-108. DOI: 10.5220/0006363100970108

@conference{iceis17,
author={Walter Takashi Nakamura and Elaine Harada Teixeira de Oliveira and Tayana Conte},
title={Usability and User Experience Evaluation of Learning Management Systems - A Systematic Mapping Study},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2017},
pages={97-108},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006363100970108},
isbn={978-989-758-249-3},
}

TY - CONF

JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - Usability and User Experience Evaluation of Learning Management Systems - A Systematic Mapping Study
SN - 978-989-758-249-3
AU - Takashi Nakamura W.
AU - Harada Teixeira de Oliveira E.
AU - Conte T.
PY - 2017
SP - 97
EP - 108
DO - 10.5220/0006363100970108

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