Authors: Bruna Ferreira 1 ; Gleison Santos 2 and Tayana Conte 1

Affiliations: 1 UFAM-Federal University of Amazonas, Brazil ; 2 UNIRIO – Federal University of Rio de Janeiro State, Brazil

ISBN: 978-989-758-248-6

Keyword(s): Personas, Requirements Elicitation, Empathy Map.

Related Ontology Subjects/Areas/Topics: Enterprise Information Systems ; Information Systems Analysis and Specification ; Requirements Analysis And Management ; Software Engineering

Abstract: Involving end users in requirements elicitation helps to generate applications with a positive usage experience. However, in the current context of software development, having users involved in the requirements elicitation is difficult due to factors such as: lack of paying customers; users’ unavailability for validations; and budget and time restrictions for applying traditional techniques, such as interviews and questionnaires. Therefore, using alternative techniques to understand and gather users’ needs is indicated. Persona is a technique that was created to help understanding users, their characteristics and what they expect from an application. The technique allows describing users’ profile and understanding their characteristics, attitudes and behaviors. However, the description of a persona may have many irrelevant information not generating requirements for the development of the application. Therefore, we proposed the PATHY technique to support the creation of personas and to generate more focused descriptions regarding specific requirements identification for a particular application. This paper presents a study using the PATHY technique (version 2.0). This empirical study aims to evaluate the quality of the possible software requirements the technique helps identifying, while gathering the participants’ feedback on using the PATHY technique. The results show that PATHY supports creating personas’ descriptions that lead to the identification of requirements to help in application design according to target users’ characteristics and preferences. (More)

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Paper citation in several formats:
Ferreira B., Santos G. and Conte T. (2017). Identifying Possible Requirements using Personas - A Qualitative Study.In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-248-6, pages 64-75. DOI: 10.5220/0006311600640075

author={Bruna Ferreira and Gleison Santos and Tayana Conte},
title={Identifying Possible Requirements using Personas - A Qualitative Study},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},


JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Identifying Possible Requirements using Personas - A Qualitative Study
SN - 978-989-758-248-6
AU - Ferreira B.
AU - Santos G.
AU - Conte T.
PY - 2017
SP - 64
EP - 75
DO - 10.5220/0006311600640075

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