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Authors: Higor Santos and Carina Alves

Affiliation: Universidade Federal de Pernambuco, Brazil

ISBN: 978-989-758-249-3

Keyword(s): Business Process Management, Business Process Analysis, Organizational Ambidexterity, Design Thinking.

Abstract: In recent years, organizations have a growing concern to continually improve their processes and align them to satisfy clients’ expectations, needs and experience. Traditionally, the discipline of Business Process Management (BPM) focuses on ‘inside-out’ improvement of business processes that do not provide appropriate capabilities and techniques to explore ‘outside-in’ opportunities. Design Thinking and Organizational Ambidexterity are approaches that allow a balance between improving internal efficiency, as well as supporting the analysis of the external environment in search of innovation. Inspired by these approaches, our study aims to investigate how to exploit internal problems and explore external opportunities of business processes. The main contribution of this paper is the design of a method called A2BP that systematizes the analysis phase of BPM lifecycle by proposing exploitative and exploratory techniques. We evaluated the A2BP method by means of expert opinion survey and observational case study to assess its usefulness and ease-of-use. Overall, the evaluation of the method was positive and constructive feedback was obtained to further refine the method in future studies. (More)

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Paper citation in several formats:
Santos H. and Alves C. (2017). A2BP: A Method for Ambidextrous Analysis of Business Process.In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-758-249-3, pages 227-238. DOI: 10.5220/0006278702270238

@conference{iceis17,
author={Higor Santos and Carina Alves},
title={A2BP: A Method for Ambidextrous Analysis of Business Process},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2017},
pages={227-238},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006278702270238},
isbn={978-989-758-249-3},
}

TY - CONF

JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - A2BP: A Method for Ambidextrous Analysis of Business Process
SN - 978-989-758-249-3
AU - Santos H.
AU - Alves C.
PY - 2017
SP - 227
EP - 238
DO - 10.5220/0006278702270238

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