Luís Miguel D. F. Ferreira
University of Coimbra, Portugal
CESUR, Instituto Superior Técnico and Universidade de Lisboa, Portugal
Service Parts, Discontinued Products, Empirical Study.
Enterprise Information Systems
Methodologies and Technologies
The procurement and inventory management of service parts for discontinued products has often been overlooked by companies, resulting in several problems such as stock outs, rush orders or obsolete stocks.
Accordingly, the main aim of this work is to develop a methodology to deal with these issues following product discontinuation. To this end, an empirical study – based on action research principles – was carried out in a producer of household appliances, which is bound by law to provide service parts for its products for a period of 15 years after they have been discontinued. The work was developed in three stages: characterization of the company situation; definition of a procedure to eliminate obsolete stocks; and definition of a procedure to manage active service parts. The resulting methodology and respective procedures are presented and the results obtained with the implementation are discussed.