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Authors: Daniela Cruzes and Martin Gilje Jaatun

Affiliation: SINTEF ICT, Norway

ISBN: 978-989-758-104-5

Keyword(s): Cloud, Provider, Customer, Security, Privacy, Accountability, Transparency.

Related Ontology Subjects/Areas/Topics: Cloud Computing ; Cloud Computing Enabling Technology ; Cloud Risk, Challenges, and Governance ; Fundamentals ; Security, Privacy, and Compliance Management

Abstract: A major feature of public cloud services is that data are processed remotely in unknown systems that the users do not own or operate. This context creates a number of challenges related to data privacy and security and may hinder the adoption of cloud technology. One of these challenges is how to maintain transparency of the processes and procedures while at the same time providing services that are secure and cost effective. This paper presents results from an empirical study in which the cloud customers identified a number of transparency requirements to the adoption of cloud providers. We have compared our results with previous studies, and have found that in general, customers are in synchrony with research criteria for cloud service provider transparency, but there are also some extra pieces of information that customers are looking for.

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Paper citation in several formats:
Cruzes D. and Jaatun M. (2015). Cloud Provider Transparency - A View from Cloud Customers.In Proceedings of the 5th International Conference on Cloud Computing and Services ScienceISBN 978-989-758-104-5, pages 30-39. DOI: 10.5220/0005439000300039

@conference{closer15,
author={Daniela Cruzes and Martin Gilje Jaatun},
title={Cloud Provider Transparency - A View from Cloud Customers},
booktitle={Proceedings of the 5th International Conference on Cloud Computing and Services Science},
year={2015},
pages={30-39},
doi={10.5220/0005439000300039},
isbn={978-989-758-104-5},
}

TY - CONF

JO - Proceedings of the 5th International Conference on Cloud Computing and Services Science
TI - Cloud Provider Transparency - A View from Cloud Customers
SN - 978-989-758-104-5
AU - Cruzes D.
AU - Jaatun M.
PY - 2015
SP - 30
EP - 39
DO - 10.5220/0005439000300039

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