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Authors: Roberta Mugellesi Dow 1 ; Damiano Guerrucci 1 ; Raul Cano Argamasilla 2 ; Diogo Bernardino 3 and Siegmar Pallaschke 2

Affiliations: 1 European Space Agency, Germany ; 2 Terma GmbH, Germany ; 3 Serco GmbH, Germany

ISBN: 978-989-8565-75-4

Keyword(s): ESA, Competency Management, Knowledge Capture.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; KM Strategies and Implementations ; Knowledge Management and Information Sharing ; Knowledge Management Projects ; Knowledge-Based Systems ; Symbolic Systems ; Tools and Technology for Knowledge Management

Abstract: During the last years, ESA has gathered an extensive experience in Knowledge Management (KM). As a knowledge intensive organization, ESA pursues the efficient management of its expertise and know-how. In particular, it was decided to start a corporate KM project consisting of several pilot projects. The selected approach was built on pillars summarized in these four keywords: “integrated” (interconnection of its parts), “pragmatic” (concrete solutions compatible with the corporate culture), “business” (linked to the core business) and “open” (input and best practices gathered inside and outside the Agency). This paper presents the activities carried out within the set of pilots and the relations among them. These pilot projects are: iKnow Portal, Competency Management Tool, Expertise Directory, Knowledge Capture and Handover, KM Officer and Lessons Learned Harmonization. The future of KM in ESA is a challenge aiming at proposing integrated solutions in an environment with different cu ltures and several existing individual solutions. The achievement of it will certainly provide a better leverage for the institutional KM. (More)

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Paper citation in several formats:
Mugellesi Dow R., Guerrucci D., Cano Argamasilla R., Bernardino D. and Pallaschke S. (2013). Knowing More about Knowledge Management at ESA.In Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2013) ISBN 978-989-8565-75-4, pages 281-289. DOI: 10.5220/0004522802810289

@conference{kmis13,
author={Roberta Mugellesi Dow and Damiano Guerrucci and Raul Cano Argamasilla and Diogo Bernardino and Siegmar Pallaschke},
title={Knowing More about Knowledge Management at ESA},
booktitle={Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2013)},
year={2013},
pages={281-289},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004522802810289},
isbn={978-989-8565-75-4},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2013)
TI - Knowing More about Knowledge Management at ESA
SN - 978-989-8565-75-4
AU - Mugellesi Dow R.
AU - Guerrucci D.
AU - Cano Argamasilla R.
AU - Bernardino D.
AU - Pallaschke S.
PY - 2013
SP - 281
EP - 289
DO - 10.5220/0004522802810289

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